SHIPPING & RETURNS

Thank you for being the best part of Luxa Nutrition! The following Shipping and Return policy applies to all websites owned and operated by Luxa Nutrition.

1. SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States or internationally using the shipping method of either USPS or UPS for Domestic. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days. Please allow extra time when there is a new release of product(s), Holidays, or Black Friday as our team will be backed up with orders. 

a. Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method excluding applicable sales tax.

b. International Shipping & Orders

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties, customs or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

2. RETURNS

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

We offer a 14 day return for eligible items. Refunds are provided in the form of a Luxa Nutrition Gift Card, which exclude original shipping costs. Refunds for items returned within 14 days of the purchase date will be credited in the full amount (excluding shipping charges).  Any claims for damaged orders or missing items must be received within 24 hours (on business days) of receipt of package.  

In case following conditions are not met Luxa Nutrition reserves the right to charge 15% restocking fee or refuse the return.

– The items must be returned for refund or exchanged within 14 days of original purchase

– Items and packaging must be received in new condition

– The original manufacture’s packaging must not be damaged

– Orders shipped outside the United States are not eligible for return 

– Packaging must include all original items

– Return Authorization Number must be clearly marked on the shipping box

– Return package must include copy the original invoice or sale receipt

Before returning package you need to contact Luxa Nutrition support for return label and instructions on your return. You can use phone number listed below or email returns@luxanutrition.com

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been filled. If the order you want to cancel has been filled, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.